Refund Policy

Refund & Return Policy – AyuCare

At AyuCare, we strive to provide high-quality products and a satisfying customer experience. However, if you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns  

You may request a return or replacement within 7 days of delivery if the product you received is damaged, defective, or incorrect. To be eligible, the product must be unused, unopened, and in its original packaging with all labels intact. Items that have been used, opened, or tampered with will not be eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items  

Certain items are not eligible for return or refund, including:

- Products that have been opened or used  

- Items purchased during special sales or clearance offers  

- Perishable or consumable goods once opened  

- Products without original packaging  

3. Return Process  

To initiate a return, please contact our customer support team within 7 days of receiving your order. You will need to provide:

- Order ID  

- Reason for return  

- Clear images or videos of the product (in case of damage or defect)

Once your request is approved, we will arrange a reverse pickup or guide you on how to send the product back.

4. Refund Policy  

After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved:

- Refunds will be processed within 5–7 business days  

- The amount will be credited to your original payment method  

- In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI  

Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective product).

5. Replacement Policy  

If you receive a damaged, defective, or incorrect item, we will offer a replacement at no additional cost. Replacement requests must be raised within 7 days of delivery. Once approved, the replacement product will be shipped after the original item is picked up or returned.

6. Cancellation Policy  

Orders can be canceled only before they are shipped. Once the order has been dispatched, cancellation is not possible. However, you may request a return after delivery as per the return policy.

7. Delayed or Missing Refunds  

If you have not received your refund within the expected time, please:

- Check your bank account again  

- Contact your payment provider  

- Reach out to us for assistance  

8. Contact Us  

For any return, refund, or cancellation-related queries, please contact us:

AyuCare  

189, Canara Apartments, Sector 13, Rohini, Delhi – 110085  

Phone: 8800685768  

We are committed to resolving your concerns quickly and fairly. By placing an order with AyuCare, you agree to the terms outlined in this Refund & Return Policy.